We take proactive measures to prevent chargebacks and minimize fraudulent activities. These measures include:
- Authentication: Implementing robust identity verification processes during registration and transactional activities to ensure the validity of user information.
- Security Measures: Employing advanced security technologies and encryption protocols to protect user data and financial transactions.
- Risk Monitoring: Conducting real-time monitoring and analysis of user activities to identify and prevent suspicious or potentially fraudulent transactions.
In the event that a chargeback is initiated by a user, we adhere to the following procedures:
- Investigation: Our dedicated team will conduct a thorough investigation into the chargeback claim, analyzing relevant transactional data, user interactions, and any available evidence.
- Communication: We will promptly communicate with the user to gather additional information and seek clarification regarding the chargeback claim.
- Resolution: Based on the investigation and available evidence, we will determine the appropriate course of action. This may involve challenging the chargeback with the relevant financial institution, providing evidence to support our position, or initiating a refund, if warranted.
- Chargeback Fees: If a chargeback is found to be fraudulent or unsubstantiated, the user may be liable for any associated chargeback fees incurred by DreamGF.ai.
Fraudulent Activity and Account Termination
DreamGF.ai has a zero-tolerance policy towards fraudulent activities on our platform. If a user is found to be engaging in fraudulent behavior, including but not limited to chargeback abuse, identity theft, or unauthorized use of financial information, we reserve the right to take immediate action, including account suspension or termination. In such cases, we may also report the user's activity to the relevant authorities.
We expect users to act responsibly and adhere to our terms and conditions. Users should ensure the accuracy and integrity of their provided information, use the platform and its features in accordance with applicable laws and regulations, and report any suspicious activities or potential fraud to our support team.
Changes to the Chargeback – Fraud Mitigation Policy
We reserve the right to update or modify this Chargeback – Fraud Mitigation Policy from time to time. Any changes will be effective immediately upon posting the updated policy on our website.
If you have any questions or require further clarification about our Chargeback – Fraud Mitigation Policy, please contact our support team at [email protected]. We are committed to maintaining a secure and trustworthy platform and addressing any concerns promptly and responsibly.